Shipping & Returns

Shipping To Ireland:

All orders are sent through DPD. Once dispatched all orders are generally received within 5 - 7 working days. All shipping in ROI & NI is a flat rate cost of €6.25.

Shipping To Europe:

All orders are sent through DPD. Once dispatched all orders are generally received within 4-7 working days. Rates are automatically calculated at the checkout. If you country isn't included, please email info@wixandwaxireland.com and we will be happy to arrange it for you. 

Shipping To The UK:

Orders to the UK (excluding NI) will be shipped with An Post. This shipping is calculated by weight. The rates are as follows. All shipping will be automatically calculated at check out once all items are added to cart. You can choose to have your item tracked or untracked.

***Please note that it will not be possible to track down a missing item if you choose to have your parcel untracked.***

Shipping To The United States:

Orders to the US will be shipped with An Post. This shipping is calculated by weight. The rates are as follows. All shipping will be automatically calculated at check out once all items are added to cart. You can choose to have your item tracked or untracked.

***Please note that it will not be possible to track down a missing item if you choose to have your parcel untracked.***

Shipping To Australia:

Orders to the Australia will be shipped with An Post. This shipping is calculated by weight. The rates are as follows. All shipping will be automatically calculated at check out once all items are added to cart. You can choose to have your item tracked or untracked.

***Please note that it will not be possible to track down a missing item if you choose to have your parcel untracked.***

Returns:

We hope that you'll be happy with your order when they arrive but if anything isn't right please contact us immediately, customer satisfaction is so important to us and we strive to make your shopping experience as enjoyable as possible. With this in mind, if you are not completely satisfied, we would be happy to accept returns up to 14 days after purchase. Should you wish to return any items, it is vital that you return them as they were purchased. We cannot accept the return/refund of any used product without prior approval. Please always contact us in the event your order doesn't arrive as expected. We will advise you on how to proceed. Depending on the circumstances, we may not be able to offer a refund for the initial delivery and you will be responsible for payment of the return post. Should a product be incorrect/faulty we will cover the cost of delivery. Please always ensure that you always retain any proof of posting/purchase. We will not accept responsibility for lost or damaged items.

If your item arrives damaged you must advise us within 7 days of receiving your item. 

*Please note we do not replace wax that was broken in transit.

If you have any questions, contact us any time on info@wixandwaxireland.com